Any problem, any area: the date, who logged it, the process affected, what happened and what was done, all on one running list.

Effective IMS Registers

This register template is supplied in fully editable MS Word format and can be easily customised and edited. The document uses pre-defined style formatting throughout, with all text in Calibri font for improved readability.
The following document labelling is included in the footer:

• Register number and title
• Information-classification
• Version
• Page number / total pages

alphaZ documents - beautifully designed, tried and tested register templates. No junk, jargon or unnecessary content. Simple and usable register templates developed over 25 years through practical use in the real world.

Further Reading

Further guidance on problems and nonconformity:

• ISO 9001 Clause 10.2 - Nonconformity and Corrective Action
• ISO 9001 Clause 8.7 - Control of Nonconforming Outputs
• ISO 45001 Clause 10.2 - Incident, Nonconformity and Corrective Action
• ISO 9001 knowledge base

Logo Update Service

Download this register with your company name and logo already added!
Document Preparation is included with the alphaZ subscription.

How to Download

This file is included in the alphaZ subscription.

Need Help Implementing?

If you'd like hands-on help investigating problems and nonconformities, or with responding to issues on an ongoing basis, our remote support services provide direct expert input from our team, by the day, by project, or on an ongoing basis.

Problems and Issues Register Template

The Problems and Issues Register is a Word template for logging problems and issues as they arise, with the date, who logged them, the area or process affected, the details and the action taken.

What's Included in this Register

• Date and Logged By - when the problem was raised and who recorded it
• Area / Process - the part of the business affected
• Details of Problem / Issue - what happened
• Action Taken - what was done to put it right

Built for Nonconformity and Corrective Action

• Gives a running record of problems that can be reviewed for trends
• Supports the control of nonconforming outputs and corrective action in ISO 9001
• Links each problem to the action taken

Who Needs a Problems and Issues Register?

Any organisation that wants a simple log of problems and issues, and those working to ISO 9001, ISO 14001 or ISO 45001 that need to show problems are recorded, acted on and reviewed.

Using the Register

Encourage everyone to report problems and log each one with what was done. Review the register regularly, for example monthly or at management review, to spot trends across areas and processes and to check that the actions taken have worked.

What to Log

The register is for any problem or issue, large or small, that affects the way the business runs. Typical entries include:

• Mistakes or delays in a process, or work that has to be redone
• Late, damaged or incorrect deliveries from suppliers
• Equipment faults and breakdowns
• Documents or information found to be out of date
• Issues found during inspections, checks or maintenance
• Issues raised by staff, by customers or at internal audit
• Customer complaints, unless they are logged separately on the F-IMS51 Customer Complaints Register

From Problem to Root Cause

Most entries are closed by the action taken at the time. Where a problem is significant or keeps coming back, record the investigation on the F-Q10 Significant Problem, Incident and Complaint Form or the root cause analysis on the F-IMS37 Root Cause Analysis Review Register, so the register stays a quick log and the detail is kept where it belongs.

Document Control

The footer carries the register number and title, issue, information classification and page numbering. The register can be listed with your other controlled documents on the F-IMS20 Document Register.

Works with the Issues and Actions Register

Other alphaZ documents for problems and corrective action:

• ER1 Issues and Actions Register - an alternative Excel register for tracking issues and actions in more detail
• F-IMS37 Root Cause Analysis Review Register - for recording root cause analysis
• F-Q10 Significant Problem, Incident and Complaint Form - for significant problems, incidents and complaints
• F-Q16 Improvement Request - for improvement requests
• PP-1-04 Problems, Complaints and Customer Care Policy Procedure - sets out how problems are handled